Reviews
Jess Gallagher on 08/13/2025
Professional, organized, and on time. Highly recommend.
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Thank you for the 5-star review, Jess! We’re so happy you had a professional and timely experience. We appreciate your recommendation and are always here for you!
George Miller on 07/24/2025
Great service like normal.
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George - thanks for partnering with the team @ Washington Auto Center for your vehicle's maintenance and repair needs. We value your business and sincerely appreciate your taking time to share your 5 star review. Providing the best customer service experience possible is our focus and our top priority. Thank you once again.
Wayne Maas on 05/27/2025
I was very happy with my service and your complete overview of my vehicle while I had it in for an oil change the inspection of my vehicle and feedback was great thanks
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Wayne - Thank you for taking time to leave us such a nice review. The team at Washington Auto Center is committed to providing the best customer service we possibly can and it is very rewarding to hear back from appreciative customers. It is customers like you that keep us doing what we do. Thanks again.
Shirley Gilmore on 12/20/2024
The ladies at the desk explained all that was needed to be done via phone and in person and gracious to provide a loaner while my car was fixed. A pleasant atmosphere when walking in the door.
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Shirley - thank you first and foremost for trusting the team @ Washington Auto Center with your vehicle's service and repair. It is sincerely our goal to offer the best customer experience possible when it comes to our customers and their vehicle's service needs. I am glad that you appreciated our efforts enough to take the time to leave such a positive review. Thank you and please have a Very Merry Christmas.
Ted Carlson on 10/15/2024
THIS REPAIR SHOP IS BEYOND EXCELLENT IN EVERY PHASE OF THE REPAIRS!!!!
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Ted - thank you so much for the kind review. The team at Washington Auto Center knows it takes a full team effort to provide the type of service we believe our customers deserve. It is truly our mission to provide our customers with the best possible overall experience possible. Thank you once again.
Donna Hooley on 09/17/2024
Excellent service and employees always friendly and helpful. Very dependable!
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Donna - thank you so much for taking time to let others know about your experience with the team at Washington Auto Center. It is our priority to do our best to provide the best customer experience possible for our customers. We so appreciate you and your trust in our team. Thanks again.
Mary Hyndman on 09/04/2024
Kevin was amazing and he listened I will always be a customer. Thanks so much.
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Mary - thank you for the kind words and for taking time to leave such a nice review. It is our mission to provide the best customer service possible while partnering with our customers on the service and repair of their vehicles. We appreciate you trusting us with your vehicles service and repair needs and look forward to the opportunity to assist you with any future needs. Thanks again.
Nathan Reigle on 08/06/2024
I dont appreciate getting a list of things you think might be wrong with my car. Half the stuff on that list was replaced in the last year so getting a note saying based on the age of your car we think you should replace this makes me wonder about everything else you list. Did you actually look at it? Or are you just trying to make a buck because my car is older
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Nathan - thanks for taking the time to leave us some feedback. As it is our desire to provide the best customer experience possible, we value any and all feedback from our customers so we can evaluate how we can better serve them. I would specifically like to address your comment on not appreciating "getting a list of things you think might be wrong with my car". It is our policy to provide each of our customers with a comprehensive digital vehicle inspection (DVI) of their vehicle each time we provide a service or repair. This DVI includes pictures, videos and information about many things - ranging from the condition of your tires, brakes, shocks, struts, fluids, etc. to whatever the manufacturer recommends based on the mileage on the vehicle - thus providing our customers with as detailed as possible overall health condition report of their vehicle. As such, this DVI will typically include any/all manufacturers recommended services. As we do not always know the past history of everything that has been done by others outside of our shop - we still provide our customer with these recommended services per the manufacturer's recommendations. We recognize that some of our customers have a better understanding of these items and some have very little understanding - so we try to provide as much information as we can to all of our customers so that they can make informed decisions about the service and repairs of their vehicles. We do not provide a "list" of items that we want to "sell" our customers - but rather want to partner with our customers with maintaining the overall health of their vehicles. The best way that we can do so is by providing the best information we can to our customers thru our DVI's and then discussing the information provided within the DVI's with them. Sometimes our customers have conducted some of the manufacturers recommendations themselves, sometimes they have no idea that there even are recommended services. As such, we have adopted the philosophy that we are our customers partner in the service and repair of their vehicle investment. We try to go the extra mile in sharing with all of our customers the items in good condition on their vehicle, the items that may need attention in the near future as well as items that we believe need immediate attention and then discuss with them how they want to proceed. We take this very seriously as for many of our customers their vehicle is the single largest investment they have made and we want to help them get the most out of their investment as possible. I hope this helps clarify things for you. Thanks again for sharing your thoughts with us and for allowing me the opportunity to share our philosophy with you.
Michael Jarrard on 08/02/2024
Friendly and knowledgeable. Fair pricing. Nice to do business with a company that shows they care about their customers
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Michael - thanks for taking the time to leave us such a kind review after you recent visit. It is truly our desire to offer our customers the best customer service possible. We appreciate your trust in us for your vehicle's service and repair needs. Thanks again.
Denise Nebel on 07/18/2024
Brought my car in for an a/c repair. They called with the quote, repaired it in one day and it was within the quoted price. A/C works now and the front desk person was very polite. Great experience.
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Denise - thanks for the 5 star review. We sincerely appreciate hearing from our customers letting us know how well we are doing at providing them with the best experience we can when it comes to their vehicle's maintenance and repairs. We truly appreciate your taking time to let us and others know about your experience with the team @ Washington Auto Center. Thanks again, we look forward to our next opportunity to be of service to you.
nate kray on 06/26/2024
Fast and friendly staff. Always a pleasure to come in. Made sure I could get a ride home until the car was ready to be picked up.
nate kray on 06/26/2024
Fast and friendly staff. Always a pleasure to come in. Made sure I could get a ride home until the car was ready to be picked up.
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Nate - thank you for the kind review. Providing our customers with the best service possible is our ultimate goal. Providing shuttle rides and/or loaner cars are some ways we go the extra mile in providing our customers the best service we can. Thanks again - we sincerely appreciate your business.
Pete on 06/10/2024
Great , friendly, courteous service in a timely manner . Highly recommended.
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Pete - thank you so much for taking the time to leave us such a positive review. It is our goal to provide our customers with the best customer service possible and we take your satisfaction with our team and our services very personally. Thank you once again.
Linda Mitcheltree on 05/27/2024
It was easy to get an appointment for oil change and tire rotation. They did a thorough job and communicated the details with pictures
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Linda - thanks for taking time to leave us such a nice review. Our team works tirelessly to provide the best customer experience possible when it comes to your vehicle's maintenance and repair needs. We believe in providing our customers with the best information possible so they are able to make informed and educated decisions about their vehicle. Our digital inspections are just one more tool we utilize to accomplish this. We are sincerely grateful for your appreciation of our services. Thanks again.
Tom Lucas on 04/15/2024
Thanks to the entire crew at Washington Auto for getting my work van back on the road quickly!
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Tom - thank you so much for trusting the team @ Washington Auto Center with your business. It is truly our goal to offer the best customer service and overall customer experience possible. I am glad our team was able to meet or beat your expectations. Thanks for taking time to share your appreciation and the 5 star review. We look forward to the opportunity to be of service for you again. Thanks again and have a blessed day.
Dana Burris on 03/08/2024
I was traveling from out of town to a funeral. They were so kind and friendly. I got my car checked out and we were on our way with peace of mind for the rest of the trip.
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Dana - thanks so much for taking time to leave us such a positive review. It is our goal to offer our customers the best customer service possible. We are glad that we were able to assist you and get you back on the road heading back home.
Zachary Halblom on 02/13/2024
Always go above and beyond to help us out. Been taking our vehicles there for several years, and will continue to do so!
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Zach - thank you so much for you kind words and for taking the time to leave us such a positive review. It is our goal to provide unmatched customer service and develop long lasting relationships with our customers such as yourself. We sincerely appreciate your trust in our team and the opportunity to continue to take care of your vehicle's maintenance and service needs. Thank you once again.
Nate & Amy Kray on 02/05/2024
Fast friendly service again.
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Nate and Amy. Thank you so much for providing us the opportunity to be of service to you and for taking time to leave us such a nice review. It is truly our goal to provide the best customer service possible and we appreciate it so much when customers let us and others know that we are meeting their expectations. Thanks again. We look forward to our next opportunity to assist you.
Cynthia Bright on 01/24/2024
They’re honest and fair priced
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Cynthia - thank you first and foremost for trusting the team @ Washington Auto Center with your vehicle's maintenance and service needs. We also want to thank you for taking the time to leave us such a positive review. It is truly our desire to exceed our customer's expectations by providing the best services possible at the most reasonable prices possible. Thank you once again. We look forward to helping you the next time your vehicle needs attention.
Merritt Wellington on 01/19/2024
Was a pleasant process. And well informed about what was needed and what could wait.
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Merritt - thanks for the 5 star review and the kind words. The team at Washington Auto Center is committed to doing as much as possible to meet our customer's expectations. Our goal is to build relationships - one customer at a time. We appreciate your trust and appreciation of our team and our efforts.
Nate Kray on 12/07/2023
Had a check engine light they checked it all out found it just needed cleared as I fixed the issue. Did a huge inspection for me and were great to work with.
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Nate - the team at Washington Auto Center wants to thank you for taking time to leave us such a nice review. Our team takes great pride in providing the best customer service we possibly can. It is so rewarding to see that people appreciate it enough to take the time to leave us reviews like this. Thanks again. We look forward to the opportunity to work with you again.
Don Berns on 12/04/2023
This dealership is through in there Service Department
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Don - thank you so much for your kind review. We are pleased that you appreciated our Digital Vehicle Inspection report. We are committed to providing our customers with as much information as possible regarding their vehicles. We look forward to our next opportunity to be of service to you. Thanks again.
John Goodman on 11/02/2023
Extremley friendly and super fast service.
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John, Thank you so much for your kind review. We try our best to offer the best customer service possible. Thanks again - we look forward to our next opportunity to assist you.
Bert Noll on 09/07/2023
Quick work and car runs and drives great now!
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Bert - thanks for trusting our team to partner with you in your vehicle maintenance and repair. We appreciate your trust and satisfaction with our team. Thanks again.
Scott Houser on 08/12/2023
Always helpful and exceed expectations. One of the few places I trust to work on my car.
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Scott - thanks for the affirmation of your trust in our team. It is truly our goal to do everything possible to earn your trust and provide our customers with the best information and care possible for them in maintaining their vehicle investment.
dougf4g on 08/10/2023
Everyone was VERY accommodating and helpful. Also, and more importantly, their work on my 21-year-old car was quickly and professionally done. Highly recommended.
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Thanks for the kind review. The team at Washington Auto Center takes great pride in providing the best customer service possible. It's what drives everything we do. Thanks again for trusting your automotive service and repairs to us.
Jewel Schultz on 06/13/2023
I had a flat tire that could not be repaired. Auto Center did not have my size of tire in stock, but I was able to go get a tire from another store and Auto Center put that on. Within an hour, I was on the road again and the price was very reasonable. The building was clean. The staff was polite and efficient.
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Jewel - Thank you for providing us with the opportunity to assist you with your auto service needs. We appreciate the opportunity to provide as professional service as possible in an effort to best serve our customers and our community. Thanks for the kind words and the positive review. It is truly satisfied customers and their appreciation that drives us to continue doing what we do. Thanks again.
Teresa on 05/24/2023
I had just bought a used bus and knew very little. Kevin was able to get it right in. He told me what needed to be done and did a good job. He showed me how to work the lift which was greatly appreciated. I am taking it in to get additional work done as I'm confident they will do it right.
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Teresa, Thanks for trusting us to work on your bus. We sincerely appreciated the opportunity to work with you and take care of the issues you were having with your "new to you" bus. It is helping customers like you that encourages us to keep doing what we do. Thanks again.
Ashley Anderson on 03/31/2023
They did a full diagnostic check before they worked on my car, gave me an estimate and was done fixing my car within a day he did a great job! I highly recommend him
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Ashley, Thank you for the kind review and for trusting us to work on your Pontiac Grand Am. We are grateful for your satisfaction and positive review. It is the opportunity to help customers like yourself that appreciate good service that continues to inspire us to do what we do. Thanks again.
Patrick Morgan on 03/22/2023
Always great service. Kevin and the team always are top notch
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Pat - thanks for the confidence you place in us to service your vehicles - and for the kind words. It is so rewarding to hear from satisfied customers. Thanks again.
Silvia Duran on 03/08/2023
Excellent service
Robert Emry on 12/23/2022
Very good service at a reasonable price.
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Robert - thanks for the kind words. We appreciate your business and your taking time to give us a positive review. It is our goal to provide such services as expected. Thanks again and have a Merry Christmas
Cing on 12/14/2022
Very happy with the service I was given. They came and got my car from my work and did an oil change. And to my surprise they did a rundown on my car and gave me a list of things my car may need and needed extremely bad. Very happy for that report and will definitely be going back soon.
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Thanks for the positive review. It is our goal to provide the best service possible in an effort that exceeds our customers expectations. We value your business and am glad to hear you appreciated the review of your vehicles condition and needs. We hope you choose to continue providing us the opportunity to service your vehicle needs. Have a Merry Christmas.
demonslaya 167 on 12/10/2022
Staff was very kind and helpful, the resolved my issues in under and hour, i will deffinatly be taking my vehicle back to washington auto center
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Thank You.....
Jennifer Kaufman on 11/30/2022
Excellent communication and service!
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Thanks Jennifer
Mindy Reasor on 09/22/2022
They did perfect! With some flower power in between 😂
lowell abarr on 08/19/2022
Nice looking store ,the rest just a used car lot
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Lowell, Thank you for your review of our facility. As we are a small independent dealership we are striving to offer a selection of quality used autos at a competitive price that provides our customers with a value - and we also offer a full service department that provides our customers to have their vehicle maintenance and repair needs taken care of. It is our desire to serve our community with the small town dealership experience they expect and appreciate. Thank you once again for visiting our facility. We appreciate the opportunity to work with you.
Jan Freel on 08/04/2022
Had both our truck and SUV detailed. Excellent job, looked like just came out of the showroom!
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Thanks Jan - we appreciate your business earn the satisfaction of another customer.
Jennifer McClenahan on 07/19/2022
Service is great. Very honest people. Not very happy with the detail I got, tho.
Alex Grimm on 05/23/2022
Friendly staff excellent service.
Melissa Westphal on 01/27/2022
Great service!
Gayle Edwards on 01/07/2022
They treat their customers with outstanding service and explain what needs fixed. Employee's are very friendly and helpful.
Fran Stigers on 12/30/2021
They worked my truck in the day I called. A great place to use and awesome work.
Jason Quimbo on 12/25/2021
Great work and a very welcoming atmosphere thanks
Sidney Ryan on 10/26/2021
Great place to do business with!
damion taylor on 09/23/2021
My go to for car repair. Did an excellent job replacing my timing chain.
Kim Hertel on 06/29/2021
Very kind and professional.
