About Us
The team at Washington Auto Center believes we’re in the relationship-building business, and we accomplish that by offering dependable automotive service, repair, and maintenance. Our goal is to earn your trust, not just your business, and we do that by treating every customer like a partner, not just another repair ticket.
As a locally owned and operated business, we recognized a real need in our community for an automotive service center that goes beyond the typical "fix-it and forget-it" approach. That’s why we’ve built our business around long-term relationships, not quick transactions. We believe in partnering with our customers in the ongoing care, service, and maintenance of their vehicle investment, because your peace of mind matters just as much as your vehicle’s performance.
Whether you're driving a sub-compact car, a company truck, or even a semi-truck and trailer, our full-service department is equipped to handle it all. Our team of highly trained technicians works on most makes and models — both foreign and domestic — and no job is too big or too small.
As a proud NAPA AutoCare Center and MWACA (Midwest Auto Care Alliance) member, we are committed to upholding the highest standards of integrity, professionalism, and technical excellence. We stand behind our work with a Peace of Mind 36-month/36,000-mile nationwide warranty on most repairs, so you can drive away with confidence knowing you're covered coast-to-coast.
One of the ways we deliver on our promise of transparency and trust is through our Digital Vehicle Inspection (DVI) process. Every vehicle that comes through our shop receives a comprehensive multi-point inspection before any work begins. We send the results — complete with notes and real-time photos — directly to your phone or email, giving you a clear understanding of your vehicle’s condition and any recommended repairs. It’s just one of the ways we keep you informed and in control of your vehicle’s care.
At the end of the day, we’re not just here to fix cars — we’re here to build lasting relationships. Our mission is to provide every customer with honest advice, reliable service, and a sense of confidence that lasts well beyond the initial visit. We’re proud to serve our community, and we hope to earn your trust for many miles to come.
We look forward to welcoming you to Washington Auto Center, where your vehicle’s health and your peace of mind are our top priorities.
Mission Statement
Our mission at Washington Auto Center is to be recognized as the most trusted automotive repair shop in our community. We will accomplish this by upholding the highest standards of service, ensuring unmatched customer satisfaction, and never sacrificing honesty and integrity for profit.
Vision
Our vision at Washington Auto Center is to be the trusted leader for quality automotive service and repairs in the Washington, IA community. We value the relationships we build with our customers and are committed to being a true partner in maintaining their vehicles with care and integrity. By maintaining a clean, well-organized facility, utilizing state-of-the-art equipment, and employing a talented team, we will continue to offer exceptional service. Above all, we are dedicated to supporting our community and building lasting connections based on trust, respect, and mutual support.
Owner's Statement
At Washington Auto Center, our goal is to build long-lasting relationships with our community, relationships based on honesty, integrity, trust, fairness, and professionalism.
We are committed to meeting our customers’ needs and providing an experience of satisfaction and confidence that is unmatched. Our team recognizes that a vehicle is often one of the largest investments our customers make. Our purpose is to ensure that our customers have complete confidence in their automotive investment. We accomplish this by partnering with them and offering them the best possible return on that investment by providing them with expert diagnosis, professional repairs, premium parts, and the utilization of the latest technology, which includes the use of digital vehicle inspection reports. We provide all our customers with a detailed digital health report of their vehicle, providing them with a full transparency report of its overall condition. By providing as much information as possible, we empower our customers to make the most informed decisions possible regarding their vehicle investment. We promise to deliver exceptional service, complete transparency, and provide a 36-month, 36,000-mile nationwide warranty on most repairs.
At Washington Auto Center, we also believe that our success begins with our people. Our team members are more than just employees—they are skilled professionals who share our commitment to excellence, integrity, and customer care. We strive to create a workplace where each team member feels respected, supported, and empowered to grow both personally and professionally.
We are dedicated to providing a clean, safe, and well-equipped environment where our team can take pride in their work and deliver the highest level of service. We invest in ongoing training, modern tools, and the latest technology to ensure our technicians and staff have everything they need to succeed. Just as we build lasting relationships with our customers, we are equally committed to building strong, lasting relationships within our team, relationships founded on trust, open communication, and mutual respect.
We know that when our team thrives, our business thrives, and our customers are ultimately rewarded by receiving the exceptional service they deserve.